At Sukanang, we want every customer to feel confident and satisfied with their purchase. All items are carefully checked before shipping. If there is any issue with your order, we are here to assist you.

Q: Can I return or refund my order?

A: Yes, but only if:

. The item is defective or faulty

. You received the wrong item

. Your item is out of stock

Note: All returned items must be unused, unworn, unwashed, and in their original packaging.

Q: How long do I have to report an issue?

A: You must contact us within 3 days of receiving your parcel.

Q: What conditions must the item meet?

A: To qualify for a return or exchange, the item must be:

. Unused & unworn

. Unwashed & unscented

. In original packaging

Q: Are sale items returnable?

A: No. Sale, promotion, clearance, and limited edition items are not eligible.

Q: How do I request a return, refund, or report a wrong/defective item?

A: Please email sukanangwork@gmail.com with:

. Order ID

. Photos/videos of the issue

. Description of the problem

. Name & contact

. Preferred solution (Exchange / Refund)

*If you received a defect/wrong item, it must be returned to us.)

Q: Who pays for return shipping?

Sukanang pays for defective/wrong items

Customer pays for any other approved cases

Q: What happens after I return the item?

Once inspected, we will:

Send a replacement, OR

Allow an exchange, OR

Issue a refund if replacement is unavailable.

Q: How long does the process take?

Return & refund process takes 5–14 working days after we receive the item.

Important Notes

. Sukanang may approve or reject returns after inspection.

. We are not responsible for lost return parcels.

. Policy may change without prior notice.